Peacocks Surgical | Our Customers

Key account management

In our key account management approach, we focus on nurturing strong partnerships ingrained in technical precision. We prioritise personalised care, tailor solutions with engineering acumen and ensure seamless collaboration. Our commitment is to construct enduring relationships that not only provide unparalleled service and value but also contribute significantly to the technical success and satisfaction of our partners.

Solution based management

Implementing a solution-based management approach, we collaborate with customer to apply innovative problem-solving and strategic solutions to underscore our commitment to excellence. Our management philosophy prioritises proactive solutions, ensuring efficient operations and delivering exceptional outcomes for our customers, driven by engineering and technical precision.

Commitment to excellence

We are fully dedicated to attaining the highest standards of excellence in design, installation, commissioning and service. Our commitment to maintaining elevated standards, fostering innovation and embracing continuous improvement ensures that every customer receives optimal care and outcomes with an emphasis on service and technical precision.

Customer outcomes

Our primary objective revolves around achieving favourable customer outcomes. Employing cutting-edge products and outstanding service with an unwavering commitment to continuous improvement.

Your satisfaction is our top priority, driving us to excel in engineering precision and technical advancements.

Cost effective solutions

Whilst always environmentally driven, we have an ingrained commitment to cost-savings that extends to leveraging advanced technologies and innovative measures for operational efficiency. We optimise resources and sustainable solutions. With streamlined processes that ensure a high-quality service with a focus on customer care.

Through active collaboration with partners and customers we're focused on continuous improvement. Our dedicated procurement and R&D teams excels in new innovative product, design and software innovation.

Our engineering and technical teams brings expertise in developing pathways and ensuring effective solutions.

“We want to extend a huge thank you to Andy and Danny for their incredible help this week. Their assistance with the sterilizer preparation and the Olympus scope transition was invaluable. Despite facing challenges with service teams' availability, they remained dedicated and went above and beyond to ensure everything ran smoothly. We truly appreciate their professionalism and support.”

Teresa Bottaro & Helen, Decontamination Service Manager - Bedfordshire Hospitals NHS Foundation Trust

“"Just want to extend my thanks to yourself for organising the training in STH theatres and Andy for the informative training to my staff here on the endoscopy equipment. The team here( such a large volume) were so impressed with delivery of the training and how helpful and pleasant Andy was. Andy covered so much and it is lovely to have someone that knows his job so well."”

Senior Theatre Manager, NHS Trust

Supporting Net Zero

We are committed to supporting the NHS Net Zero initiative.

Since 1948 Peacock group has been fully aligned with the strategy of the NHS and its delivery of exceptional care. We are fully collaborating and actively supporting the push to Net Zero by 2040.